Vip Manager(Kar Job 134)

About the Role:

We are seeking a highly motivated and experienced Assistant Manager – Customer Success to lead a premium service team focused on delivering high-impact support and sales success. The ideal candidate will drive a 20+ member telesales/service team, enhance customer satisfaction, and deliver superior performance across key metrics.

Key Responsibilities:

• Lead, mentor, and manage a team of 20+ telesales/customer support executives to ensure achievement of quarterly and annual performance targets.

• Represent the voice of the customer, identify needs, and align service offerings accordingly.

• Continuously evaluate and improve support processes to increase match success and member retention.

• Implement operational strategies to maximize productivity and efficiency using tech and process enhancements.

• Drive a high-touch customer experience that balances personalization, empathy, and measurable outcomes.

• Plan and manage rapid team scaling, ensuring consistent training and onboarding practices.

• Handle customer escalations efficiently and uphold service standards in resolution management.

• Monitor quality metrics, track KPIs, and support strategic reporting to leadership.

Desired Profile:

• Experience: 5–6 years of relevant customer service or telesales experience, with 4+ years in people management roles.

• Strong understanding of customer lifecycle management, performance metrics, and sales/service workflows.

• Proven track record of managing high-performing telesales teams.

• Analytical, process-oriented, and tech-savvy with problem-solving ability.

• Ability to work in a dynamic, fast-paced environment with ownership mindset.

• Excellent communication and interpersonal skills.

Good to Have:

• MBA or equivalent post-graduate degree.

• Prior experience in internet/consumer-tech companies or B2C sales/service businesses.

• Exposure to both value-based and volume-based sales models.

Functional Role:

Telesales / Customer Service Manager

Industry:

Ed-Tech / Internet / Consumer Services

Department:

Customer Success / Sales & Operations

Required Skills:

Telesales Management, Customer Support, Escalation Handling, CRM Tools, Performance Tracking, Process Improvement, Empathy, Communication, Team Leadership